Return Policy
Return Policy
At SOF7 SOFTWARE & IT SERVICES LTD., we prioritize customer satisfaction in every digital product we provide. However, due to the nature of downloadable digital goods, the following return terms apply:
1. Nature of Digital Products
All products sold on our platform are digital and delivered instantly. Once a file has been downloaded or accessed, it is considered used and non-refundable.
2. Eligible Refund Cases
Refunds will only be considered under the following conditions:
-
The product is not delivered after payment confirmation.
-
The product is critically defective and cannot be fixed by our support team.
-
The customer contacts support within 3 days of purchase.
3. Non-Refundable Cases
No refunds will be provided in the following scenarios:
-
Requests made after 3 days of purchase.
-
Issues caused by server incompatibility or misconfiguration.
-
Purchases made by mistake or without reading the product description.
-
Modifications or customizations performed by the customer or third parties.
4. License Conditions
Each license is domain-specific and non-transferable. A new license must be purchased for each additional domain.
5. Policy Updates
We reserve the right to update this return policy at any time. Updates take effect immediately upon publication on our website.
Support & Contact:
Email: info@sof7.tech
Phone: +90 552 167 14 54